mGage enabled SMS capabilities in multiple countries in order to migrate customer service calls to a lower cost channel.
The client uses mGage’s cloud-based platform to better serve customers via the SMS channel. Key functionality includes:
- Payment acknowledgements and reminders
- Fraud protection alerts
- Loyalty rewards balance statements & alerts
- SMS surveys to capture customer feedback
- Service used by >5M mobile subscribers per month
- 30M interactions supported in 2013