Case-Study-Finance-2-Cropped
mGage enabled SMS capabilities in multiple countries in order to migrate customer service calls to a lower cost channel.

Solution

The client uses mGage’s cloud-based platform to better serve customers via the SMS channel. Key functionality includes:

  • Payment acknowledgements and reminders
  • Fraud protection alerts
  • Loyalty rewards balance statements & alerts
  • SMS surveys to capture customer feedback
Results
  • Service used by >5M mobile subscribers per month
  • 30M interactions supported in 2013