Case-Study-Communications-Cropped
mGage enabled a leading communications and cable TV provider to deflect traffic from its call center while simultaneously improving customer service.

Solution

By monitoring and categorizing the requests coming into the company’s call center, mGage successfully delivered a number of mobile text solutions to better support customers through their mobile devices. Through API-integrated messaging services, mGage enables the following alert types:

  • Account balance check
  • Request a call back for customer service
  • TV listings and on-demand content highlights
  • Home security alerts
Results
  • >100M annual interactions
  • 400% year-over-year use growth